Yes. In the event of a power outage, the backup battery will take over for a number of hours. If the battery is low, the system will alert the monitoring center, who will then notify you of the low battery signal.
When you arm or disarm your security system, the phone line may be busy for 20 to 50 seconds (depending on the type of system). The system transmits a signal to our monitoring center indicating its status.
Simply call Alarme Doven’s customers service at 514-866-4664 between 9:30 AM to 4:30 PM, Monday to Friday, identify yourself with your password or PIN, and indicate the changes you wish to make.
When your security system is triggered, an operator dials the number of the protected site. If no one answers or if the person who does answer cannot identify him or herself using a password or PIN, the operator will call the police (depending on your preset instructions)
The operator will try to contact a person on your call list.
Remember to notify your contact people if you plan to be gone for an extended period. When one of the people listed on your call list arrives at the site after an alarm goes off while you’re gone, they must first check the outside of the premise before entering the protected site. It is strongly recommended to wait until the police arrive before entering the premises.
For an effective response, the people listed on your call list should live near the protected location, have keys to the site, an access code to arm and disarm the alarm system, and a password or PIN to identify themselves. We recommend that you review your call list every year.
- Give the main phone number of the protected property
- Identify yourself using your password or PIN
- Give your name.
- Describe the reason for your call or the cause of the alarm.
Check your system regularly to avoid being caught off guard in an emergency situation. Test your system once a month to be sure your communications link is operational.
Your security system is connected to a monitoring center. Every time your system goes off, it sends a signal to the center. To avoid unnecessary dispatched, first call the center and identify yourself with your password or PIN (personal identification number) and tell the operator how long you’ll be testing your system or ask for assistance.
Yes. The installation technician will explain how the system works upon completing the installation. The system comes with a complete user’s manual and instruction guide. You can always call Alarme Doven’s Customer Service Department any time.
Yes. Although pets can be a challenge for security systems, particularly if they have free access to protected area or weigh over 100 pounds, specially adapted motion detectors are available at an additional cost. Alarme Doven specialists will be happy to discuss this option with you.
ULC stands for Underwriters’ Laboratories of Canada. ULC certification indicates that a product or system has been evaluated and tested for compliance under the ULC Canadian standards.
# RBQ: 5611-02571-01
20002022
