Yes, that’s a possibility. However, transmission over Internet requires a special type of installation to ensure appropriate security.
Find out more by calling Customer Service at 514 866-4664.
The widespread use of mobile or wireless telephony has resulted in a major change, with many consumers deciding not to subscribe to traditional phone service and to use only mobile technology. To serve you better, Alarme Doven has designed its UpLink family of services to enable customers to enjoy complete security without having to rely on a land line.
When you subscribe to this very affordable service, you can choose the phone service you wish, and your security system will operate normally and efficiently. This service requires the purchase and installation of a communication module and is available only in areas served by a wireless network using GSM or CDMA technology.
Find out more by calling Customer Service at 514-866-4664.
Whatever the supplier or technology, no phone service is completely infallible. To protect your system from phone-service malfunctions or breaches in a phone-network wire, we offer the UpLink service, which uses the latest wireless technology. This attractively priced service is offered in two versions – high security and very high security – to answer our customers’ needs. This service requires the purchase and installation of a communication module and is available only in areas served by a wireless network using GSM or CDMA technology.
Find out more by calling Customer Service at 514-866-4664.
Voice over IP -that is, Internet-based phone service- differs from cable telephony and traditional phone service. Often, it does not give priority to security systems. Generally, it is not equipped with a back-up system in case of a power outage. In addition, it is not always compatible with the communications “language” used by security systems. We don’t recommend using VoIP with a security system since it does not possess the reliability needed to complement your security system.
Your security system uses your phone line to transmit alarms to the monitoring center.
A special type of installation allows the security system to use the phone line even if you are using it for a call or sending a fax. In other words, your security system only uses your phone in priority cases.
A quality phone service will allow your security system to transmit alarms to the monitoring center at any time. In the event of a power outage, the phone service must remain operational for four hours or more, just like your security system which is equipped with a back-up battery. (The vast majority of power outages last less than four hours.)
To ensure optimal operations for your security system, Alarme Doven recommends that you use suppliers for whom transmission tests have been conducted and whose installation standards have been validated.
Note: Alarme Doven recommends the use of high-performance communications technologies; however, we cannot guarantee perfect operations since no technology is considered completely invulnerable or infallible. Consequently, Alarme Doven cannot accept any responsibility regarding the choice of telephony service made by our customers.
Many municipalities now charge fees when police are dispatched to respond to false alarms. By-laws vary from one municipality to another.
- Check with your municipality to find out about current by-laws.
- Be sure that all system users have a good understanding of how to operate the system.
- Avoid leaving objects in the home that could move or blow about and set off an alarm (balloon etc.).
- Pets can be given free reign of the house as long as proper motion detectors are in place To avoid high dispatch fees,
It is very important to notify us of any changes that could affect the operation of your security system. For your security, you should immediately notify Alarme Doven if you:
- Change your home or work phone number
- Make changes to your emergency contact list
- Add a new user (babysitter, housekeeper, roommate, etc)
- Get a pet (which could require the addition of a special motion detector for pets
You must also inform us of any renovations that could interfere with the operation of your security system. If your telephone service provider needs to work on your phone line, please test your security system after their technician leaves. Please call the monitoring center to let them know you’re testing.
To notify us of a change in your file, call 514-866-4664.
No, because a system that has been properly installed doesn’t need an extended warranty.
The siren will sound. If you accidentally set off the alarm, stay calm. Enter your code on the keypad, making sure you carefully press each button to deactivate the alarm. Wait by the phone and the monitoring center will call you.
# RBQ: 5611-02571-01
20002022
